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malware
jp6
Newbie
‎02-19-2016 06:57 AM

my avg anti virus says my droid ultra has malware in .com.shell.Android but can't remove because it's from Verizon any one know thanks

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Re: malware
vzw_customer_support
Customer Service Rep
‎02-21-2016 07:06 AM

I can appreciate wanting to be sure your phone is completely secure jp@joes. Has your phone been misbehaving in any way? Are you using a 3rd party virus scanner or are you using VZ Protect?
BryanSS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: malware
Ann154
Community Leader
Community Leader
‎02-21-2016 08:33 AM

bryans_vzw, The OP said they were using AVG Anti-virus.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: malware
jp6
Newbie
‎02-21-2016 09:21 AM

thank you my phone works great and I'm deleting avg and using vz protection

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Re: malware
Ann154
Community Leader
Community Leader
‎02-21-2016 09:26 AM

The AVG might be flagging the VZ protect app as a false positive.  I don't use VZ protect on my phones.  I actualy disable that piece of bloatware and several others.  I have use AVG and other anti-virus apps on my phones throughout the years without issue.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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