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lost ringtones

Member

Did a reset and lost my ringtones for both gmail and the phone. How do I restore them?

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Re: lost ringtones

Community Manager
Community Manager
We want to see you back up and running with your ringtones! Have you logged into My Verizon and completed the Media Retrieval? http://vz.to/1KTMAf1
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: lost ringtones

Member

The same thing happened to me -- when I look at the VZ site, my ringtones are all there, but I can't figure out how to re-download them.  Did you ever get help on this issue?

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Re: lost ringtones

Community Manager
Community Manager
We want to see you back up and running with your ringtones! Have you logged into My Verizon and completed the Media Retrieval? http://vz.to/1KTMAf1
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: lost ringtones

Member

The problem is, it’s not a NEW phone, it’s the same one I had when I got the tones in the first place. I find them on my media list as active, but have no options to re-download or otherwise access them for use.

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