lolipop update and bluetooth issues

[bobmac16]

When using my bluetooth with my car for phone calls or music it will switch between the handset and the car speakers since the Lolipop update?

[vzw_customer_support]

bobmac16,

Thank you for contacting us with your concern. What is the make and model of the phone you are using? Have you tried to remove the saved Bluetooth connection and re-paring the device? Have you tried using the phone in another car to see if the same issues occur?

ChristopherM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bobmac16]

Samsung galaxy s4 I have tried removing and repairing the device. I tried my phone in another car. I have also tried my wifes phone in my car and she has the phone and have had no problems.

[bobmac16]

she has the same phone as me

[vzw_customer_support · Accepted solution]

You have done some great troubleshooting so far. Since you have been able to determine that the problem lies with just your phone, the next step will be to back up and perform a factory reset. He have found that the Lollipop update functions the best on a clean slate. The links below will help you with backing up the phone and then factory resetting it.

Backup: http://www.verizonwireless.com/support/how-to-use-verizon-cloud/?lid=sayt&sayt=verizon%20cloud*

Factory Reset: http://www.verizonwireless.com/support/knowledge-base-77507/

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!