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locked scree can't remember password

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My screen got locked on my eris.  It asked for my gmail username and password to unlock.  I don't know what the gmail username or password is as verizon agent set it up. 

 

How do I turn off the screenlock?  How do I change username and password?

 

Any help would be appreciated

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Re: locked scree can't remember password

Sr. Member

 


kanyun wrote:

My screen got locked on my eris.  It asked for my gmail username and password to unlock.  I don't know what the gmail username or password is as verizon agent set it up. 

 

How do I turn off the screenlock?  How do I change username and password?

 

Any help would be appreciated


 

It should be under settings and security to turn off the lock feature. This might be some help too-->Phone Lock Eris

 

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Re: locked scree can't remember password

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TheGreatOne wrote:

 


kanyun wrote:

My screen got locked on my eris.  It asked for my gmail username and password to unlock.  I don't know what the gmail username or password is as verizon agent set it up. 

 

How do I turn off the screenlock?  How do I change username and password?

 

Any help would be appreciated


 

It should be under settings and security to turn off the lock feature. This might be some help too-->Phone Lock Eris

 


 

I think kanyun was asking how to turn off screen lock without knowing the unlock pattern or the Gmail ID/password used to set the phone up. 

 

@kanyun - Can you track down the Verizon agent?... was it at a Verizon store or did you call customer support? Unless you can determine your Gmail ID, your only option might be a factory reset.

 

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