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imap notifications with lollipop

jprevite55
Member

I recently upgraded my S4 to Lollipop and now my imap email account no longer gives notifications when an email arrives.  Is there a way to fix this?

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Re: imap notifications with lollipop

MiiHere
Leader

Have you made sure your imap app is up to date?

Go to Settings>Sound and notification>Application notification>imap and make sure the proper selections are made

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Re: imap notifications with lollipop

jprevite55
Member

The email app is the one that associated with the android OS and is the

same version as the OS. I have also verified that the notifications are on

and have even trying changing tones and adding the vibration, but nothing

has worked. This is very odd as I have other emails which use the app, but

are exchange type email set ups and the notifications work fine for those

accounts. As well, I have a gmail account and the notifications are

working for that as well.

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Re: imap notifications with lollipop

MiiHere
Leader

Have you tried removing your account from the device and then adding it back?

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Re: imap notifications with lollipop

jprevite55
Member

Yes, I have tried that as well.

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Re: imap notifications with lollipop

Community Manager
Community Manager

I know it is important to make sure you are able to get notifications on your email jprevite55! I appreciate the troubleshooting you have tried so far. Is your Wi-Fi turned on when you don't get these notifications? Is everything else notifiying you? Try truning off your Wi-Fi to see if you get the notifications. If none of these work try to put your phone on http://www.verizonwireless.com/support/knowledge-base-77504/ safe mode.


AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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