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i backed up my contacts through verizon cloud and then factory reset my htc one m8. i have no contacts after i sync. is this because i am imputing the wrong email address ? please help

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i backed up my contacts through verizon cloud and then factory reset my htc one m8. i have no contacts after i sync. is this because i am imputing the wrong email address  ? please help

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Re: i backed up my contacts through verizon cloud and then factory reset my htc one m8. i have no contacts after i sync. is this because i am imputing the wrong email address  ? please help

Community Manager
Community Manager

Lets locate these contacts, skippy1774! Go to vzw.com/cloud sign in and check if contacts are listed there. If they are, be sure to sign in into the Cloud account from your device using the same username/mobile number and password. Once you are signed in, click on sync to start the download.

Let us know if you have further questions. Here to help!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: i backed up my contacts through verizon cloud and then factory reset my htc one m8. i have no contacts after i sync. is this because i am imputing the wrong email address  ? please help

Community Manager
Community Manager

Lets locate these contacts, skippy1774! Go to vzw.com/cloud sign in and check if contacts are listed there. If they are, be sure to sign in into the Cloud account from your device using the same username/mobile number and password. Once you are signed in, click on sync to start the download.

Let us know if you have further questions. Here to help!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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