help setting up email on a Spectrum

lindz1437
Member

Every time i input the email and password for my me account it comes back saying the password or username is incorrect.   I have checked both a hundred times and I have it correct.  I know it is not a problem using the me account because it worked for my wife.  Does anyone have any suggestions on what to do next?

Labels (1)
0 Likes
Highlighted

Re: help setting up email on a Spectrum

lindz1437
Member

Does anyone have any suggestions?

0 Likes
Highlighted

Re: help setting up email on a Spectrum

Ann154
Expert

What is the ISP that you are trying to set up? Hotmail, time Warner, etc.?

Have you tried the manual setup for adding the email address?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Highlighted

Re: help setting up email on a Spectrum

lindz1437
Member

It is a me.com account.  My wife has the same account type and it worked the first time for her.  I know the username and password are correct because I an log on at my home computer and it works, some issue with phone?

0 Likes
Highlighted

Re: help setting up email on a Spectrum

Ann154
Expert

The mobile server settings are often different than what is used for the computer. Usually it is the difference of a port that is used.

Me account is from Apple correct? Try a Google search for Me mobile account settings.

My memory is also saying that the Me account might be migrating to the icloud. That's if it is an Apple thing.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Highlighted

Re: help setting up email on a Spectrum

mortb
Sr. Member

I would call my Email server and ask what the POP and STMP ports are and any other information they can give in setting up this account on your cell phone. As Ann154 stated, sometimes the port numbers are different than the ports you would use on your computer. May I ask what the Me Mobile is? That is a new one on me.

0 Likes
Highlighted

Re: help setting up email on a Spectrum

Ann154
Expert

I checked with a co-worker who has Apple products and the user@me.com is an email address from Apple.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Highlighted

Re: help setting up email on a Spectrum

Vinfrat
Member

Same problem with inputing user name and password for my Cox account.  Had to resort to d/l K9 mail client app.  Not happy but they keep passing the buck and say it's cox but not according to Cox.  Hate having two diff email apps.

0 Likes