galaxy s5 resetting itself

[mp09]

HI, I have my s5 for a week now and it resets itself randomly. does any one else have this problem? if so, any resolutions? thanks!

[vzw_customer_support]

mp09,

Oh no, let's ensure your phone stays on and works as it should be. Do you notice this happens when you are in a application or using a certain feature on your phone? Please share details so we can further assist you.

KarenC_VZW
Follow us on Twitter @VZWSupport

[mp09]

It does it often and at random times throughout the day and night, my phone

is only 2 weeks old. I have reset it by taking the battery out. Factory

reset. It even resets without using it after the factory reset.

On Jan 21, 2015 10:31 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

mp09,

That's definitely not good, how long have you had it? Where was this device purchased? Have you tried to exchange for a new one under the 14 day Worry Free Guarantee?

KarenC_VZW
Follow us on Twitter @VZWSupport

[mp09]

I bought it 1/7/15 from the Verizon store in Papillion, NE have not yet

tried to exchange it

On Jan 21, 2015 12:22 PM, "Verizon Wireless Customer Support" <