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My s5 won't allow me to use my finger print to unlock it and i don't remember my alternate password and I've tried to use adroid device manager but i don't know the gmail account my phones under?????
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alfons0,
We certainly want to make sure you get back into your phone! Those are all of the options to unlock it though. The best bet may be trying to recall your Gmail account on the device. If you're unable to do so the last remaining option would be a factory reset. You can still do so without getting into the phone by following these steps: http://vz.to/1Ja8mxX.
AndrewT_VZW
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