galaxy s5 password locked
alfons0
Newbie

My s5 won't allow me to use my finger print to unlock it and i don't remember my alternate password and I've tried to use adroid device manager but i don't know the gmail account my phones under?????

Labels (1)
0 Likes
Re: galaxy s5 password locked
vzw_customer_support
Customer Service Rep

alfons0,


We certainly want to make sure you get back into your phone! Those are all of the options to unlock it though. The best bet may be trying to recall your Gmail account on the device. If you're unable to do so the last remaining option would be a factory reset. You can still do so without getting into the phone by following these steps: http://vz.to/1Ja8mxX.


AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes