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galaxy note 3 lost service, was new and did work for a week and then lost service, I reset setting to factory and it worked again for a day. help

Member

please help , I cannot keep this phone working with verizon,  I reset to factory settings and it came back on for a day and lost service again.  they rest of the pphone works and wifi works

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Re: galaxy note 3 lost service, was new and did work for a week and then lost service, I reset setting to factory and it worked again for a day. help

Community Manager
Community Manager

itismyphone,

We are dedicated to offering you the best possible service where you need it most, It does concern us to hear that the service has not been the best lately but will work to get this resolved as soon as possible. Let's get to the bottom of this for you. Are you just not able to make and receive calls but can access the web? Can you try removing and reinserting the sim card to see if that solves the problem? Please keep us posted.


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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