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factory reset can't sign in to samsung account

KathyJB
Member

My phone was flickering on the bottom half of the screen and it would always freeze.  I rebooted into safe mode and it worked fine so I did a factory reset and now I can't sign in to the samsung account.  PLEASE HELP

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Re: factory reset can't sign in to samsung account

Community Manager
Community Manager
KathyJB,

I totally understand the importance of having a properly working phone. Let's get yours back up & running. May I ask what is happening when you try to log into your Samsung account? Any error messages? Are you able to skip it & continue your set up on your phone?


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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