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ellipsis 7 deleted emails reappear

kmc8804
Member

I have an Ellipsis 7 and deleted emails keep returning to the inbox. Why won't they permanently delete?  I'm using the inherent email app and the incoming setting is IMAP and to delete emails from server. I'm at a loss!!! Very frustrating!!

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Re: ellipsis 7 deleted emails reappear

MiiHere
Leader

Can you tell us if you're deleting them from your Tablet and then they are still in your inbox when you log in on the computer? Or other way around?

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Re: ellipsis 7 deleted emails reappear

kmc8804
Member

It only happens on my tablet for both my Centurylink and Gmail accounts.

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Re: ellipsis 7 deleted emails reappear

kmc8804
Member

I delete them on the tablet and they reappear back in the same inbox. Doesn't happen on my home laptop.

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Re: ellipsis 7 deleted emails reappear

MiiHere
Leader

Did you try to delete your e-mail account from the device and then add it back? You should also be able to go into settings>application>application manager>all and try and find the e-mail you use and delete the cache and data.

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Re: ellipsis 7 deleted emails reappear

kmc8804
Member

Not yet. Should I delete both accounts?

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Re: ellipsis 7 deleted emails reappear

MiiHere
Leader

Yeah, it won't hurt to delete them from your device. You'll just need to know your e-mail address, and your password to add them back. You may need to adjust your sync settings etc. It won't delete your e-mails.

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Re: ellipsis 7 deleted emails reappear

kmc8804
Member

I deleted them and added the Gmail back, but when I try to add the Centurylink it says "duplicate account". Did I not delete it?

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Re: ellipsis 7 deleted emails reappear

MiiHere
Leader

I'm guessing not. Did you also go into application manager and find your e-mail app and delete cache and data?

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Re: ellipsis 7 deleted emails reappear

kmc8804
Member

I did a refresh and it let me add it.  So far so good.

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