cannot get voice mail to work properly.

Member

I have a Galaxy 5S,  I have deleted all my voice mail messages but the screen still says there is one. When I push 7 it tells me there r none to delete. I have shut my phone down 3 times hopi g rebooting would help, but doesnt

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Re: cannot get voice mail to work properly.

Sr. Leader

Try going to your app manager, go to ALL, scroll down to Voice Mail, tap it and tap clear cache.  This might help.

Re: cannot get voice mail to work properly.

Sr. Leader

Did that work?

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Re: cannot get voice mail to work properly.

Member

No, this did not work.

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Re: cannot get voice mail to work properly.

Sr. Leader

Perhaps you can try to take out the sim card after powering down.  Wait a min or 2 and reinsert SIM then power on.  If that doesn't work, sounds like it is another of the widespread issues and bugs in 5.0, unless you haven't updated to 5.0 yet.  On a related note, but different phone, I had a similar issue and called my VM and slowly went through option 7 to delete messages just to make sure.  I also had to have a data connection, for some reason, for the icon to disappear.

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Re: cannot get voice mail to work properly.

Sr. Leader

Try calling your number from al landline or someone else's cell phone, and leave yourself a voicemail.  Then listen to it, delete it, and see if the "phantom" message also goes away.

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