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calls go directly to voicemail without ringing

SL62
Member

I have a new Moto e.  It receives texts and calls out, but when it receives calls they go directly to voicemail without ringing.  What can I do?  I have not changed any setting to make calls go directly to voicemail.

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Re: calls go directly to voicemail without ringing

tbo27
Sr. Member

have you tried to power down or soft reset? when it comes up place a call like *18 it'll connect or beep then try to call your phone. also pull sim card

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Re: calls go directly to voicemail without ringing

SL62
Member

I tried pulling the sim card but now incoming calls don't even go to

voicemail. It just says its not accepting calls at this time.

I have tried turning it off and on, but I don't know how to do a "soft

reset." I've never had a smart phone before.

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Re: calls go directly to voicemail without ringing

tbo27
Sr. Member

Dual *73 send to disable call forwarding. Soft reset hold volume up and power until phone turns off release then

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Re: calls go directly to voicemail without ringing

demmo86rt
Leader

I've had a similar issue with my Droid Turbo.  When it thinks I'm driving, it will try and read me the caller ID but also tries to ring, and makes it very hard to hear.  If you have driving mode turned on, try disabling the read caller ID option.

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Re: calls go directly to voicemail without ringing

SL62
Member

Thank you. Since I don't know how to turn on driving mode, I assume its

not on.

On Fri, May 8, 2015 at 10:34 AM, demmo86rt <forums@verizonwireless.com>

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Re: calls go directly to voicemail without ringing

SL62
Member

Thank you. I tried those. Now when you call the phone, it just says it is

not accepting calls at this time. Crazy to get a new phone and it does

everything except take phone calls. There must be something wrong with it.

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Re: calls go directly to voicemail without ringing

SL62
Member

It turns out this was a problem with porting my old number. Which I didn't

suspect because I could call out and receive texts with that number.

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