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broken phone
chewy337
Newbie
‎02-11-2012 04:33 PM

So my phone is broken and im not sure if i have insurance on it how do i check? i have an android eris XD and my contract ends this month i just need a phone until then any phone would they still let me replace it?

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Re: broken phone
mort78
Enthusiast - Level 2
‎02-11-2012 04:54 PM

You might ask if you can upgrade a little earlier and tell them why. All they can say is "no." As for insurance replacement, you might look at your current contract. It will tell you whether you have insurance or not. Just go to documents and click on your contract.

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Re: broken phone
chewy337
Newbie
‎02-11-2012 05:02 PM

thank you i found out i do but the problem now is would they let me replace it even though its my last month?

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Re: broken phone
mort78
Enthusiast - Level 2
‎02-12-2012 05:00 AM

You should check with customer service and ask if they will replace it, or better yet, let you upgrade now. That's the only way that you'll find out for sure. Any answer we give would be mere guessing on our part.

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Re: broken phone
AnthonyTa_VZW
Verizon Employee
‎02-15-2012 11:25 AM

Hello chewy337,

I know it's not cool being without a working phone; I'd like to go over replacement options with you.

If you haven't already replaced or upgraded, please send me a direct message so I can further assist.

Thanks for being a part of Verizon Wireless,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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