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any fix for not receiving text messages on the razer phone 2?

Member

I've had the phone for now 6 hours and spoken with reps from both companies, they are all just pointing the fingers back at eachother, has anyone been able to figure out a way around not relieving texts?

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Re: any fix for not receiving text messages on the razer phone 2?

Leader

on network, wi-fi or both not working?

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Re: any fix for not receiving text messages on the razer phone 2?

Member

In both of them, I wasnt receiving texts. Issues is fixed now

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Re: any fix for not receiving text messages on the razer phone 2?

Leader

what fixed the problem?

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Re: any fix for not receiving text messages on the razer phone 2?

Member

Had to authenticate the phone through the Verizon website but they sent the

code to my wife's number instead

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Re: any fix for not receiving text messages on the razer phone 2?

Expert

VICTOR82 wrote:

Had to authenticate the phone through the Verizon website but they sent the

code to my wife's number instead

Sounds like your wife's number is associated with the account owner.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: any fix for not receiving text messages on the razer phone 2?

Member

Idk how because is my account (though corporate account) but it worked and

that's all I wanted

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Re: any fix for not receiving text messages on the razer phone 2?

Member

Im looking in my account but dont see an option to authenticate my phone. What did you have to do to authenticate your phone?

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Re: any fix for not receiving text messages on the razer phone 2?

Member

Go to your myverizon.com and look for switch or upgrade phones then it will

ask if you're upgrading or switching hit switching and it will prompt you

to authenticate

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Re: any fix for not receiving text messages on the razer phone 2?

Member

My myverizon page looks different then the way you described yours. Also, it doesnt ask if I am switching or upgrading but for the reason I am changing devices. Lost/stolen, replacement device, device received from other source etc. Im guessing this is because I am on a prepaid account.

When I tried to re-enter the IMEI it tells me “The Device/SIM ID you entered is already in use. Please try again with a different Device/SIM ID.“

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