android update causing battery drain
ScottCorrie
Newbie

The recent update to android on my Galaxy S3 is causing much faster than usual battery drain. With moderate use my S3 used to last me 2 days. With the recent update to android the phone doesn't even last a day. This needs to be remedied soon. Is Verizon going to do something about it. I have seen multiple forums on the internet. This issue is happening to a large number of people. If Verizon can't get the current update fixed they need to resend the previous version to allow people to back out the new version.

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Re: android update causing battery drain
vzw_customer_support
Customer Service Rep

Hi ScottCorrie
I'm so sorry your having battery issues.Let's look into this together. Please fully charge the device and place it in Safe Mode and see how long it lasts. Here's how: http://bit.ly/Wvg2zd

JoeL_VZW
Follow us on Twitter @ VZWSupport

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Re: android update causing battery drain
vzw_customer_support
Customer Service Rep

Hi ScottCorrie
I'm so sorry your having battery issues.Let's look into this together. Please fully charge the device and place it in Safe Mode and see how long it lasts. Here's how: http://bit.ly/Wvg2zd

JoeL_VZW
Follow us on Twitter @ VZWSupport

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Re: android update causing battery drain
ScottCorrie
Newbie

I saw a discussion on another forum. They suggested trying to completely

reboot the phone and then place it on the charger. Doesn't sound like it

makes sense but it worked. The phone rebooted during the install of the new

version. About 3 weeks later I rebooted the phone again and now the battery

isn't draining like it was. A single charge and moderate use lasted me

about 2 days. I'm glad rebooting the phone worked. Although I would be

curious to find out why it did work.

On Wed, May 28, 2014 at 6:19 PM, Verizon Wireless Customer Support <

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