Once you were considered the best for the very reasons that you are now NOT the best. You company soared because of your reception successes and customer service quality. With this overage data charges that so many of your valued customers are experiencing you are quickly becoming substandard. You as a company DO NOT CARE! With this overcharging data to your customers issue you should set them back (if they had it before) of unlimited data, until you are able to FIX this obvious serious problem with your systems. If you are not willing to do this, then it is reasonable to assume you are cheating people with full knowledge of doing so and you in the future will surely lose a class action suit. I am compiling all of the complaints on this issue in a file for these quality and credible customers to recoup their monies when you have to pay back millions and millions of dollars because you wouldn't fix this issue. You as a company do not even get back to your own customers to help them. Resolve this or be prepared to lose your standing as a A-1 wireless company or/and lose millions of dollars and we will ask the judge to take this compensation to the victims out of the CEO's profits, which he/she can do. It's such an injustice to see this kind of fraud be played on your customers. You CAN FIX THIS, YOU ARE CHOOSING TO NOT FIX THIS SO YOU CAN RACK UP DATA CHARGES FROM YOUR CUSTOMERS. This finding from the courts WILL DEVASTATE YOUR COMPANY!
The finding of the courts will do nothing.
Class action lawsuits have been outlawed by the US Supreme Court.
Google it and read all about it.
Only a majority of the both houses of congress can over rule the decision. But it will never happen.
Only single rights of actions are allowed.
Why would you expect Verizon do any more to serve their customers? They only see the high level metrics like 1 million customers which translates to 70 million dollars a month in revenue stream plus 210 million in marketing deals. Losing a few hundred customers every day is chump change against the thousands they lie to daily to bamboozle them into taking two year cannot get out of contracts.
A continued unhappy customer who cannot wait until my contract ends.
I might have to agree with you on data. I switched back to my Samsung Intensity 2 from a Droid Maxx because all my data was being used up in a week, and I sure wasn't using it. I think it may have been caused by a pre-installed app called Google Plus, but I never switched back to the Maxx. So check out the Google Plus stuff they put on the smartphone that may run in the backround.
T-Mobile is paying early termination fees. Why suffer? Move to them.
However you pay full price for the phone, an activation fee, and say a base cost of $70+ taxes and fees so now its $85 for service and if credit qualified another $25 for the equipment plan per month. So $110 a month.
You should not stay where you are not happy.
And Verizon has 120 million customers even if 10% of them are unhappy it is a drop in the bucket. 1.2 million think of it?
I can't imagine Google+ was using up all of your data.
Regardless, you can go into your menu, select apps and disable Google+ so that it will never run and never use any data.
We don't want you to be unhappy! I would love to have the chance to turn things around ASAP. What is making you feel this way? Please provide me with further details. I hope to hear back from you soon.
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