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Wifi Calling - Stopped Working

Member

We have two different Motorola e5-play phones.  We live in rural Montana and rely on wifi calling at home for both personal and work purposes (no cellular signal at home).  Approximately 2 weeks ago wifi calling stopped working on both phones.  We have changed nothing with our home network.  During this time I have spent multiple hours researching the forums and elsewhere on the internet for possible problems and fixes.

I have gone through my phone settings multiple times.  I have removed and reinserted the sim cards on both phones.  I have reset network settings on both phones several times.  I have done factory resets on both phones.  I have completely disabled firewalls on my router.  I have attempted wifi calling on a different wifi networks.  Still no wifi calling.

I'm not a newtorking specialist, but to the best of my ability I have traced the various connections that my phone attempts to establish when accessing our wifi, and ran trace routes on many of these various ip's.  In particular, I notice that the ip's attempted by the "myverizonservices" app all time out and are unable to complete.

I would like to know if this means that Verizon's network is so jambed or otherwise disabled that our phones cannot make the connection?  Does this app affect wifi calling?  Any assistance would be very welcome, we really need to get wifi calling functional again.

Also, when within cellular service & attempting to connect to "View Verizon Account" from phone settings, I get the message "net::ERR_EMPTY_RESPONSE".

Thanks!

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Re: Wifi Calling - Stopped Working

Community Manager
Community Manager

With the steps you've completed on your device,  you have covered most all based for any device troubleshooting? Wi-Fi calling is also a feature on our end that we need to add usually. Have you contacted us to check to see if the feature was removed? Have you troubleshot your router at all? AustinL_VZW

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Re: Wifi Calling - Stopped Working

Member

Thanks AustinL_VZW for responding.  Verizon login has not been available for days, so I am just now able to post again.

If I am correct in my research, the "my verizon services" app (com.verizon.mips.services) plays a big role in establishing wifi calling.  I have run traces from my phone to all the i.p.'s that this app attempts to connect to, and most of these ip's are unreachable, trace routes time out every time.  This make me think that verizon's servers are either down or too congested to function.

Whatever it is, I'd like to get it working!

 

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Re: Wifi Calling - Stopped Working

Community Manager
Community Manager

Kevin_M_32, we definitely want to make sure that Wi-Fi Calling is a feature you have access to. We'll be sending you a Private Note for further review and assistance.

 

 

LauraF_VZW

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Re: Wifi Calling - Stopped Working

Member

I've just finished several pm's and phone calls with Verizon support.  We still haven't been able to resolve this issue, but I would like to say that it hasn't been because of a lack of trying from the support people at Verizon.  They have been very helpful and I believe earnest in their attempts to find the problem.

Thanks much!

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