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Why on my Galaxy S4 am I having problems sending text messages?

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I have 5 bars of 3G service, can receive text, but it wont send half the time. I have cleared the cache, manually stopped the app & restarted my phone. What is the problem?? It has been like this ever since the update rolled out a few months ago.

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Re: Why on my Galaxy S4 am I having problems sending text messages?

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collier1278

Have you performed a master reset on the device since the update? It's advised to perform a master update after every major update. It's a hassle, but it will save you the current headache.

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Re: Why on my Galaxy S4 am I having problems sending text messages?

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How do I do a master reset & what all will I lose in doing this? Pics,

contacts????

On Aug 3, 2014 4:17 PM, "Verizon Wireless Community" <

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Re: Why on my Galaxy S4 am I having problems sending text messages?

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collier1278

The following is for the S3, but should be virtually the same process.

Perform a Factory Data Reset (Device Powered On) - Samsung Galaxy S® III

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