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My brigadier has been sitting at 99% on the firmware update for over 24 hours. Is there anything I can do to help it along? It's really draining my battery too much.
I had the same issue, I restarted my phone with it stuck at 99% and now am stuck with the phone running the old Firmware version, with a failed update, and when I check for new software updates the phone indicates that it is up to date. Went to a Verizon store and they said they could not help me and gave me a customer service number. All o9f the support documents online have been less than helpful.
I tried the update assistant which also indicates my phone is up to date with the old firmware verzion.
My phone again attempted to download the firmware update. While it was stuck at 99% I went into settings and checked for an update, which caused the update to fail again. Error message said corrupt firmware package, contact customer service.
It bricked my phone. My phone was fine, then I went to install the ota update and it bricked it. It just boot loops now. I was able to do a factory data reset on it and it did not fix it at all.
Brick phones should be a thing of the past, so lets get this resloved. What is the make and model phone you have? Do you have an sd card in your phone? How long have you had your device? We are here to get you the answers you are looking for.
CheriS_VZW Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Having a working device is essential and we are here to help bhayden73. With the factory reset not correcting the issue, one other option would be having the device flashed at a local store location with the compatible machine. Please use this link to find the closest store location and inqurie to see if they have the appropriate machine to flash the device: http://vz.to/1JcMcvs
ChrisM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
To update, after restarting my phone a third time it no longer tries to update the firmware and is behaving as before, so I guess I can be satisfied with that, however I would like to make use of the 'improvements' that have been made to the os. My system status says the download failed. That my current version is 1.723VZ. I haven't made it check for downloads as I need my phone to behave normally till Friday night.
