Why is the initialization of the set-up wizard taking so long?

Member

I just got a new Sony Xperia and it has been "preparing" in the set-up wizard for over an hour.  What can I do?

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Re: Why is the initialization of the set-up wizard taking so long?

Sr. Leader

Could be that it keeps getting stuck on the Verizon Cloud part of the set up.  Just press the back key and it should ask, "Are you sure you want to stop set up wizard."  You can go back to it later.  It isn't a necessity.

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Re: Why is the initialization of the set-up wizard taking so long?

Member

I've tried restarting the phone and taking out the SIM card, but the process just starts again.  Where is the back button?  This is a new phone and I'm not sure how to use all the functions yet.

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Re: Why is the initialization of the set-up wizard taking so long?

Sr. Leader

Back button should be on screen or bottom under screen.  Also, try to pull down from top of screen. 

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Re: Why is the initialization of the set-up wizard taking so long?

Sr. Leader

Xperia Z3V?

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