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Re: My brother's and husbands number sometimes gets rejected and sometimes it doesn't. Why is it doing this?

Community Manager
Community Manager

Hello debgram1!


Thanks so much to the community for their input on this issue, the suggestions and questions were on point. I'd like to add some troubleshooting steps for you.


Most Smartphones have the abilit to reject a call while their contact is pulled up. So, please go to your contacts application, pull up your husband's contact information, and press Menu. Please let me know if you have the option to remove the number from the rejected list. You may have added the call reject accidentally. It's an easy mistake to make.


Keep me posted!


ChristinaB_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My brother's and husbands number sometimes gets rejected and sometimes it doesn't. Why is it doing this?

Community Manager
Community Manager

debgram1,

This is alarming. We never want you to miss a call from your family. Has this always been an issue for you on this device? Are they with Verizon Wireless? Do you have any other issues with anyone else and calls being rejected?


RobinD_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My brother's and husbands number sometimes gets rejected and sometimes it doesn't. Why is it doing this?

Novice

It hasn't done it again, so far.

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Re: My brother's and husbands number sometimes gets rejected and sometimes it doesn't. Why is it doing this?

I know this post is old, but my iPhone X started doing this with my ex (child's fathers number.). He is in jail, so the only way my child can talk is by accepting the call.  Did you have a fix? I have reset the phone, checked the blocked number setting, do not disturb settings, taken out the SIM card.

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Re: My brother's and husbands number sometimes gets rejected

Community Manager
Community Manager

MajesticAcacia, I totally understand wanting to get help with this issue. We want your child to be able to stay in contact with their Dad. To help troubleshoot what's going on, I want to get a little clarification on some details. When your Ex is making his calls from jail, is he using a collect calling or phone card service? Are none of the calls coming through or some?

 

JohnT_VZW

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