An Accepted Solution is available for this post. Jump to solution.
Why is my device dropping to 3G after the upgrade?
flyingelvisesss
Newbie
‎05-05-2015 12:17 PM

samsung note 3 upgraded to lollipop, now wireless signal going to 3g alot. help

Labels (1)
Labels
0 Likes
Reply
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: samsung note 3 upgraded to lollipop, now wireless signal going to 3g alot. help
vzw_customer_support
Customer Service Rep
‎05-07-2015 12:26 PM
flyingelvisesss,

We want you to have the best experience with your phone. Let's dive in here and verify what exactly is going on. Please place the phone in Safe Mode http://www.verizonwireless.com/support/knowledge-base-88613/ and advise you the same signal behavior is present.

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Reply
1 Reply
An Accepted Solution is available for this post. Jump to solution.
Re: samsung note 3 upgraded to lollipop, now wireless signal going to 3g alot. help
vzw_customer_support
Customer Service Rep
‎05-07-2015 12:26 PM
flyingelvisesss,

We want you to have the best experience with your phone. Let's dive in here and verify what exactly is going on. Please place the phone in Safe Mode http://www.verizonwireless.com/support/knowledge-base-88613/ and advise you the same signal behavior is present.

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes
Reply