Why hasn't my phone picked up any 4G?

Member

For just a little over four months my HTC Rezound has not picked up any 4G. I am in the same place as before and had no problems with this. It just suddenly stopped stopped and the phone will not pick it up here or anywhere else that I have picked up 4G. Is there a way to fix it? Or is something else causing the problem?

Labels (1)
0 Likes
Highlighted

Re: Why hasn't my phone picked up any 4G?

Sr. Leader

Is the SIM card damaged?  Can you power down, take out SIM, re-insert, power on?  Could be a temp outage or service disruption.

0 Likes
Highlighted

Re: Why hasn't my phone picked up any 4G?

Member

SIM card isn't damaged and my friend told me to do that too and it didn't change anything

0 Likes
Highlighted

Re: Why hasn't my phone picked up any 4G?

Sr. Leader

I'd like to think it was temporary, but you will FOR SURE know if you go to a Verizon corporate store, they WILL have 4G there, and if it isn't picking it up there, then there is definitely an issue.

0 Likes
Highlighted

Re: Why hasn't my phone picked up any 4G?

Community Manager
Community Manager

Hi Lanthe,

I hear your need for speed! Does this issue happen everywhere you go or in one particular location? Please send the zipcode that this issue is occuring in? Are you receiving 3G or 1X services on the device?

Thanks,
PamelaF_vzw
Tweet us @vzwsupport

0 Likes
Covid19