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Why doesn't my screen light up for certain calls

martinjames8
Member

I've tried to think of everything other than it being a faulty phone, but on certain calls the screen doesn't light up. There are two things I can do answer it not knowing who it is or try to power it up and that of course kills the call. I'm lost at this one, I'm hoping its a setting but I can't find one.

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Re: Why doesn't my screen light up for certain calls

martinjames8
Member

It's an lg ally

 

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Re: Why doesn't my screen light up for certain calls

VZW_Zrock02
Novice

It seems it may be a software error on your device. I would recommend performing a factory reset to resolve this. the steps are listed below:


 

1. From the Home screen, press
the Menu key .
2. Touch Settings > Privacy >
Factory data reset.
3. Read the warning and touch
Reset phone.

 

1. From the Home screen, pressthe Menu key .

2. Touch Settings > Privacy >Factory data reset.

3. Read the warning and touchReset phone.


Hope this helps.

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