@phoenixman
It's important to be able to hear when someone's calling you! I would love to assist in resolving this issue with your device.
When did this problem begin? Has the ringer on your device worked in the past? Have you tried adjusting the ringer volume? I'd also like to suggest soft resetting your device http://vz.to/1wDTX1Y. Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
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