Why doesn't my device connect to wi-fi?

[JmlorentzB]

I have updated my Note 5 with the Marshmallow 6.0. My phone no longer connects to Wifi. I have tried forgetting network, does not work. I also can not use my amazon apps. What can I do about this? Do you have a fix? Or can I go back tot he 5.0?

[bearone21 · Accepted solution]

turn off bluetooth & see if you get wi-fi back.....there are several posts about the same issue,

back to 5.0, no.

[JmlorentzB]

Thank you this does help!

However I looking for away not to have to do this, as I often use my Bluetooth & WiFi at the same time.

Any advise on that?

[bearone21]

not really, many folks  are complaining about not being able to use both bt/wi-fi in the vehicle also......hopefully samsung is listening & a fix comes down the pipeline soon to fix the issue.

[vzw_customer_support]

Your software update is supposed to make life easier, not make using the device harder. Let's figure this out together! Have you updated all the application software on your device?
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