Why cant I install the latest update for galaxy note 2???
jacm79
Newbie

The latest update for the Verizon Note 2, which i guess is a Canada roaming update, can not install. keeps giving me an error message. Did everything, factory reset (which sucked), took out SIM, power down, etc. can i get rid of this alert?

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Re: Why cant I install the latest update for galaxy note 2???
vzw_customer_support
Customer Service Rep

@jacm79

I want to ensure you're able to enjoy the benefits of the latest software update for your Galaxy Note 2!

What is the exact error message you get when attempting the update?  Are you connected to a WiFi hotspot or cellular data when attempting the update?  Please let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: Why cant I install the latest update for galaxy note 2???
Ricepowergirl
Newbie

I have never received an update for my samsung galaxy note 2 and was wondering how do I get that?

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Re: Why cant I install the latest update for galaxy note 2???
vzw_customer_support
Customer Service Rep

Ricepowergirl,

I'd be happy to answer that! From your home screen, press the menu button and touch "Settings." Scroll down to the bottom of the menu and select "About phone." On top you will see "Software Update." Touch that and then touch "Check New." The phone will check for updates and then download and install.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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