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I'm sure this has come up before, but I could not find it here. I have a droid 4. My boyfriend is with ATT and has the Galaxy S3. We have been texting/talking for 4 years. All of a sudden, yesterday he is not able to get my texts. We are able to call each other, I can make calls to him, I can text his email, I can make and receive texts from everyone else, but not him. I have done a factory reset, taken out and reput in his number, he has been to the ATT store and even had his SIM card replaced. GRRR!! Please help!!
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@mammaboo
I can imagine how frustrating this has become for you! I would love to help.
You have already completed all of the troubleshooting we would recommend on your end of the problem. I recommend having your boyfriend open a ticket with his provider, advising them he is unable to receive texts from your number only. It appears there is a problem with the message converting into their network. Let us know how this turns out for you two. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
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@mammaboo
I can imagine how frustrating this has become for you! I would love to help.
You have already completed all of the troubleshooting we would recommend on your end of the problem. I recommend having your boyfriend open a ticket with his provider, advising them he is unable to receive texts from your number only. It appears there is a problem with the message converting into their network. Let us know how this turns out for you two. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport