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Why can't I text a contact that is on AT&T?

Member

I'm sure this has come up before, but I could not find it here.  I have a droid 4.  My boyfriend is with ATT and has the Galaxy S3.  We have been texting/talking for 4 years.  All of a sudden, yesterday he is not able to get my texts.  We are able to call each other, I can make calls to him, I can text his email, I can make and receive texts from everyone else, but not him.  I have done a factory reset, taken out and reput in his number, he has been to the ATT store and even had his SIM card replaced.  GRRR!!  Please help!!

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Re: Cannot text to one contact

Community Manager
Community Manager

@mammaboo

I can imagine how frustrating this has become for you!  I would love to help.

You have already completed all of the troubleshooting we would recommend on your end of the problem.  I recommend having your boyfriend open a ticket with his provider, advising them he is unable to receive texts from your number only.  It appears there is a problem with the message converting into their network.  Let us know how this turns out for you two.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot text to one contact

Community Manager
Community Manager

@mammaboo

I can imagine how frustrating this has become for you!  I would love to help.

You have already completed all of the troubleshooting we would recommend on your end of the problem.  I recommend having your boyfriend open a ticket with his provider, advising them he is unable to receive texts from your number only.  It appears there is a problem with the message converting into their network.  Let us know how this turns out for you two.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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