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Why can't I make a call? Bills paid

Member

Why can't i make a call?  All morning my phone worked and now when I try to call even you I get told I am being sent to an outside operator where I can pay to make a call with my credit card.  I also pay for this service!!!!  Why can't I make a simple call are your towers down? I am in Klamath falls or.

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Re: Why can't I make a call? Bills paid

Member

Just adding my bill is paid in full.  so it's not that my service was turned off for non payment. 

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Re: Why can't I make a call? Bills paid

Sr. Member

what kind of phone do you haveif its 3G dial star 228 option 2 if it's 4G take the SIM card out restart your phone

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Re: Why can't I make a call? Bills paid

Community Manager
Community Manager

Charise820,

We are dedicated to offering you the best possible service where you need it most, It does concern us to hear that the service has not be the best lately but will work to get this resolved as soon as possible. I can see that this happened yesterday but I do want to check to see if your service has been restored? Are you not able to access the internet or send and receive text messages? Please keep us posted.


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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