Why aren't all my contacts being backed up?

lanz
Member

I have 1,000+ contacts on my Samsung Galaxy S3.  Verizon Backup Assistant and Verizon Cloud will only back up 8 contacts when I sync.  They are the various Verizon numbers plus a couple of contacts that I have entered. Does anyone know how to make all the contacts sync?

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Re: Backup Asst Plus and Cloud will not backup all contacts...Why?

Community Manager
Community Manager

Hello Lanz

Thanks for reaching out! Let's get to the bottom of this. Are the contacts Synced with a different account? For example Gmail? Are you encountering a error message?

Here's a great link all about the cloud service and managing it: http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html

I look forward to working with you and getting this backed up.

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Backup Asst Plus and Cloud will not backup all contacts...Why?

Community Manager
Community Manager

Hello Lanz

Thanks for reaching out! Let's get to the bottom of this. Are the contacts Synced with a different account? For example Gmail? Are you encountering a error message?

Here's a great link all about the cloud service and managing it: http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html

I look forward to working with you and getting this backed up.

JoeL_VZW
Follow us on Twitter @VZWSupport

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Re: Backup Asst Plus and Cloud will not backup all contacts...Why?

Jakeman1
Sr. Member

Do yourself a huge favor. Ditch Backup Assistant altogether and use Google to backup your contacts.

BUA Pros

Its is already on the phone

BUA Cons

Doesn't backup all of your contacts

Doesn't back up your contacts correctly

Mixes up numbers in backing up contacts within a single contact

Mixes up numbers across contacts

Mixes up or deletes altogether Addresses

Runs at scheduled times and is resource intensive

Google Pros

On your phone already

Immediate

Accurate

Importable

Exportable

Does NOT mix up Numbers within a single contact

Does NOT mix up numbers across contacts

Does NOT mix up or delete addresses

Updates on the fly

Can sync with outlook

Google Cons

You have to change a single setting on your phone

If you want it to sync with Outlook you need to download a software app on your computer to do so

Re: Backup Asst Plus and Cloud will not backup all contacts...Why?

lanz
Member

I do also sync with google.  No error messages when doing the backup.

Regards,

Bob

>>Personal information removed to comply with the <<


Message was edited by: Verizon Moderator

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Re: Backup Asst Plus and Cloud will not backup all contacts...Why?

Not applicable

Gmail

One word solution.   I had to open a gmail for this purpose, but it resolved all my sync issues and transferred my contacts AND merged duplicates.   I opened gmail account by "sharing name cards to gmail" then adding gmail contacts in settings on the device.

I have contacts on Yahoo and iCloud and from my GS3.   They are all synced on my new Note 3

I was never able to have any success with Verizon backup assist and cloud.  Don't bother.

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Re: Backup Asst Plus and Cloud will not backup all contacts...Why?

Jakeman1
Sr. Member

I agree completely. The only thing I can say about Backup Assistant is I think it is very close to Malware