Thanks for the screen shot of what you're seeing, bbooks. I want to make sure that we get your question addressed ASAP. The call history is are usually encrypted in the back up itself. Do you use Verizon Messages on your device for text mesages? KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!