I can understand that Verizon did not make the phone. My satellite provider did not make the dish nor the receiver I use either, but if they malfunction and make it to where I cannot receive their service (the satellite signal) then the satellite provider assists in getting equipment that works. If it is a software issue, they have more sway with the provider of said software, as the representative and mass user of the software, than individual customers do. So if Verizon is receiving multiple complaints from their customers, complaints that their customers are unable to use the service that they are being paid to provide, then they can go to manufacturer to request the fix. Who do you think Google or Samsung is going to listen to more, an individual who received a phone from a 3rd party (Verizon) or the entire company who purchases those items (phones and software) en-masse and thus can more affect their bottom line? As another example... when you purchase a car and the seatbelt malfunctions, do you go to the seatbelt manufacturer or back to the car maker? Should each person who has a seatbelt malfunction go to the seatbelt maker or should the car maker issue a recall on all affected vehicles and offer a fix, provided from the seatbelt maker? When I go back to Samsung or Google, and IF they listen to me and initiate a fix, what priority is Verizon going to make it to get it out to their customers? Or is Verizon relying upon each disgruntled user to go find their own fix without it affecting them (Verizon) at all? Other service providers have already started issuing fixes according to my research... and if Verizon delayed pushing this update out for so long (as I've seen complaints that it was), why did they push it with these known issues and not insist before they pushed it out that Google or Samsung fix it first so as not to get these complaints? Sorry, but Verizon is at least partially responsible for my inability to use their service, as the provider of the equipment and software that I need to be able to utilize their services. I didn't go out on the black market and purchase this phone, I bought it at a Verizon store. I have not rooted the phone or in any way done anything other than add about 6 apps to the phone from the way it was provided to me by the store, and their required update - pushed across their cellular and data service - is what has resulted in my phone no longer being functioning. So yes, while Verizon may not manufacture the phone or the software, they are in fact the provider of said items to me and thus are responsible, and should be pushing back to Google or Samsung to get a fix for their customers. I was hoping to hear that Verizon was doing just that, but it does not appear to be the case.... Yes, other providers may be having the same issue, but I've seen them working with their customers to get a solution, providing CUSTOMER SERVICE to their customers, and that is all that I and others like me, have been looking for from Verizon in this kitkat fiasco and which they have been failing at.
