Volume & wi-fi reset themselves during calls
goweftus
Newbie

Whenever I'm on a call 3 things happen:  the phone vibrates once, the volume is reset to zero, and wi-fi is turned on.  After the call I reset the volume and turn off wi-fi.  Next call, same things happen.  Malfunction?

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Re: Volume & wi-fi reset themselves during calls
tbo27
Master - Level 2

What model do you have? When did this start? Try soft reset first

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Re: Volume & wi-fi reset themselves during calls
goweftus
Newbie

Galaxy S4 mini.  It's been happening for a few months.  Not sure what soft reset is but I'll try to do it.

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Re: Volume & wi-fi reset themselves during calls
vzw_customer_support
Customer Service Rep

goweftus, Wow, this is quite a bit to experience when using your phone for calls. As tbo27 mentioned a Soft Reset http://vz.to/1skfC2S is usually a great first step to take. What software do you currently have on your phone? Do you recall when this issue began for your S4 mini?

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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