Highlighted

Voicemail notifications not showing up on Motorola G6 Play

Member

I've had this Moto G6 Play for two years without a problem.  Just recently (last two months), it takes upwards of a week to get voicemail notifications (ie: icon on top status bar).  Likewise, visual voicemail does not show new messages.  Actually dialing voicemail confirms that all of my test messages are present - I'm simply getting no notifications on my phone.  I've tried the following:

1. Verifying that voicemail notifications are enabled

2. Making sure apps are up to date

3. Making sure do-not-disturb is not on all the time 

4. Clearing dialer application cache / storage

5. Toggling visual voicemail (in android) off, then back on

6. Togging visual voicemail off all together.

7. Factory resetting.  Several times.

When I restart the phone, I *very* briefly see a voicemail on the status bar that immediately disappears.

 

Moto G6 Play

Android version 9

Build number PPPS29.118-68-9

The other, perhaps totally unrelated, item I see is that apps aren't updating over wifi.  They only update over LTE.  Very...odd.

 

0 Likes
Highlighted

Re: Voicemail notifications not showing up on Motorola G6 Play

Customer Support

riot_starter-

I'm sorry to hear that you are having trouble receiving Voicemail notifications. I trust we can find a solution. How is your data without Wi-Fi working? Does this issue happen in specific locations or everywhere you go? Are you in a good coverage area?

 

-Carment_VZW

0 Likes
Highlighted

Re: Voicemail notifications not showing up on Motorola G6 Play

Member

Data on Wifi seems to work ok.  The issue does not seem to be location related, and I have always had extremely good signal both at home and at work.

I tried disabling visual voicemail for a while, and that didn't seem to help.  Just had another voicemail appear two days after it was left.

 

 

0 Likes
Highlighted

Re: Voicemail notifications not showing up on Motorola G6 Play

Customer Support

We would be happy to troubleshoot this matter with you in depth. To allow us to do so, please leave us a Private Note, so we may look into this further. 

 

VZW_Robert

0 Likes