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Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

Help!  The Voicemail Notification is stuck on my Samsung Galaxy 5.  How can I resolve this?

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Re: Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

Cleared it!  went to Apps - Apps Manager - Phone - Clear Data. Viola!  Thanks again!

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Re: Voicemail notification is stuck on Samsung Galaxy 5

MiiHere
Leader

What exactly is stuck? On your Voice Mail app it says 1 new? Or it's stuck at the top where the signal bar is?

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Re: Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

It is stuck on top where the signal bar is located.

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Re: Voicemail notification is stuck on Samsung Galaxy 5

MiiHere
Leader

Do you have Voice Mails you want to save?

Can you open the Voice Mail app? Is there an unread message in there that you can delete?

Did you try to restart your phone?

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Re: Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

No voicemails I want to save.

No unread messages to delete.

I've restarted my phone several times.

I've gone to Settings - Applications - Application Manager - All - Voice Mail.  Cleared cache.  Cleared data.  Forced stop. Can't uncheck Show Notifications.

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Re: Voicemail notification is stuck on Samsung Galaxy 5

MiiHere
Leader

Try My Files>Device storage>VisualVoicemail

See if there is a Voice mail lingering, or click the file if there is one to see if it's lingering in there.

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Re: Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

Where do I find My Files?  In Apps?

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Re: Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

Found it!

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Re: Voicemail notification is stuck on Samsung Galaxy 5

MiiHere
Leader

Yes. You'll also find a Voice Mail app, did you find it earlier when I mentioned it? Open that app also and click the left hand corner and make sure they are deleted and then look in deleted and delete those.

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Re: Voicemail notification is stuck on Samsung Galaxy 5

netgerber
Member

Under Visual Voice Mail there is a Metadata File.

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