Has anyone seen where Verizon has solved this problem or even made a half-hearted try too? This is no joke to the many customers who are dealing with this day and night. It has affected many people and many brands of phones. This one problem is not earth shattering but my point here is this how Verizon deals with customer problems, serious or not? In reading the many negative comments on the Web over the past few days on Verizon service I'm forced to say that perhaps VZW needs to change, and quickly. Comcast Cable just started a new position for Customer Experience …" to reimagine the customer experience and ensure that we are delighting our customers at each touch point". Perhaps Verizon should consider doing the same before their customer base service and bottom line goes somewhat down the drain. What do you think?
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