Verizon is preventing me from switching new phones. Why is that?.

[stephen_oshiro]

I just upgraded my phone to a new one and want to switch with my daughter.  I thought I could do that online but Verizon does not allow me to do that.  Is their something that I need to do before switching phones in the same family account?

[tikibar1]

Have you activated your new phone on your line?  What phones are you switching?  It may be as simple as swapping SIM cards.

[vzw_customer_support]

stephen.oshiro,

Let's get these devices switched out for you! Click here http://vz.to/1vFnCL8 for tips on switching devices. Expand #2 as this has the exact steps to switching devices on the same account. Enjoy the phones!

SandyS_VZW
Follow us on Twitter @VZWSupport

[firesafetybear · Accepted solution]

Just swap the sim cars. If they're different sizes, go to a store and get new ones