Verizon is aware of cell tower not working and still no service

I live in a resort town and for several weeks we will lose cell phone service on Saturday mornings. Most times the service will restore after a few hours. Yesterday, Saturday 3-2-13 service went out at 9 am and is still out 2 pm Sunday 3-3-13. I even drove 15 miles away to find a working tower to call in the problem. I found out there are a number of other trouble tickets for my area all with the same problem, yet nothing is being done to fix it. I think it's time to look for another cell phone service. I guess being with the same company for over 12 years doesn't hold any water with Verizon. Two weeks ago, service went out, came back after several hours with 4G service, but now is out altogether. Anyone else experiencing issues like this?

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Re: Verizon is aware of cell tower not working and still no service

Not applicable

If there is more than 1 problem don't you think it will take time to get to your problem. Maybe your tower is not as high as a priority. You think Verizon can just dispatch people to fix towers instantly especially on a week-end? I'm pretty sure a lot of them are still in areas fixing up the mess Sandy made. That will take precedent over your resort town.

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Re: Verizon is aware of cell tower not working and still no service

Sr. Member

I live in a resort town as well and the one time I remember loosing cell service for a long period of time was because of a severed fiber cable along a highway about 40 miles from our town which was in an area which was another local phone company which provided the path between the cell tower and the VZW switch in a far away town.  It took Century Link 48+ hours to find and repair the fiber cable.  This would not be a problem if the local phone companies provided redundancy but most local phone companies don't provide this and usually when they do provide redundancy it will be folded which means it will be in the same cable or a cable that runs along side.  Usually they just don't provide it.  We just don't have redundancy provided so when we get a severed fiber cable it just means we have no cell service in our town and usually no long distance out of our town on our land lines, and no credit cards are able to be processed as well.

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Re: Verizon is aware of cell tower not working and still no service

Novice

You had problems from 9AM yesterday... till now? I'd say find another provider! That never happens! Ever!

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