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Verizon Wireless Sales Offices

Member

Not happy with Verizon Wireless Sales Office.  Purchased 2 beautiful Samsung Galaxy 3 phones.  Salesperson was very friendly and helpful, however, we did not get our discount or rebate information.  Now that I can't file a rebate, I am out $100 bucks.  I realize they need to get customers in and out, but they need to finish all transactions.  This is why I switched from Sprint.  I called Verizon Wireless Corporate and was told that the offices aren't Verizon.  Verizon Wireless Corporate need to then place more oversight to their Sale Office partners.

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Re: Verizon Wireless Sales Offices

Sr. Member

Take a look here and see if it helps you get your rebate.  You may have everything you need.   http://support.verizonwireless.com/support/faqs/AccountManagement/faq_rebates.html?lid=sayt&sayt=reb...

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Re: Verizon Wireless Sales Offices

Expert

Which location did you purchase these phones from?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon Wireless Sales Offices

Community Manager
Community Manager

We don't want to leave you unhappy and without the rebate you expected, Igarta. The information that japetty provided is a great resource, since it details how you can print any needed documents and even pre-submit your rebate online. Do you happen to have the address to the store you made your purchase at? Or do you remember what city and state it was in, and possibly the street it's on? What date was your purchase made? I'd love to help see if there's a way you can get your rebates on those awesome new phones.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Verizon Wireless Sales Offices

Member

12603 Towne Center Dr.

Cerritos, CA  90703

562-809-5650

And thank you for the speedy reply and assistance

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Re: Verizon Wireless Sales Offices

Member

12603 Towne Center Dr.

Cerritos, CA  90703

562-809-5650

10/5/2013

Order Location: (removed)

SKU#sch1535mbb

2 Samsung Galaxy S 3 16GB

Device ID:(removed)

Device ID:(removed)

And thank you for the speedy reply and assistance

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

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Re: Verizon Wireless Sales Offices

Community Manager
Community Manager

Igarta,

Gotcha. May I ask if you still have the boxes for the phones? Also, have you contacted us about this yet? If so, what were you advised?

EvanO_VZW

Follow us on Twitter @VZWSupport

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Re: Verizon Wireless Sales Offices

Member

Boxes gone long time ago. Called Verizon store, they referred us to the

Verizon Rebate Center. Each stating they cannot help us. Facebook,

Customer Service, Email Us.

I appreciate your help.

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Re: Verizon Wireless Sales Offices

Community Manager
Community Manager

Hi Igarta,

I certainly understand how important it is to have this resolved. In order to fully process your rebate you would need to retain the UPC codes from the box. I do apologize for the misinformation that has been provided. Unfortunately the timeframe for this rebate has passed and would be ineligible for rebate at this time, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Verizon Wireless Sales Offices

Member

Ran into the same issue with my wife's Droid 4.  Sales did not say anything about requiring to submit anything, and in the past my rebates were all handled in the store and sent to me.

Similarly, I'm months over that time period - so I'm out that $50.

Yet another money hungry move by Verizon, or another indication of poor training and management to their staff.  Either explanation another nail in the coffin that is my account with Verizon.

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