Verizon Mobile vs Verizon on computer (community)

[#1]

Why is it I cannot use my computer ID/PW with the Mobile Web app of Verizon Wireless?  When I go into the app and click on forums, click on sign in, use my computer screen name and password, it says invalid name/pw.  Anybody else have the problem or know how to fix it. 

[Ann154]

Do you use a community only profile or one tied to your MyVerizon account?

[#3]

I use the one tied to my Verizon Account.  I can't figure it out, as both the Phone and computer are tied to it, but it doesn't work with the community in the mobile app.

[Ann154]

The mobile version seems to like the community only profile over the other. Have you tried signing in with your community screen name "psf1957" and password?

[#5]

Yes, I have tried that.  Now, with computer, I have to reset my password to log in everytime.  Can't figure out what is going on.  NEVER had this problem before.

[#6 · Accepted solution]

Hey all;  Talked to the tech department.  Not being able to sign in from the Mobile app to the forum they said is a known issue with 4G phones. The IT department told Daryl (tech) to file a ticket with NVR.  Hopefully they'll have a fix for this in future updates.  Just so everyone knows