Hi all,
First time on here. At this point in time, Im getting very frustrated with Verizon and the phones they provide, along with their tech support service.
Last fall I decided to upgrade as the upgrade time rolled around. I tried to upgrade, but my date changed to another two years down the road. Someone hacked my account and got two new Iphones! I called and had to file some sort of issue to get it resolved. Verizon apparently doesn't try to track down these people who break the law...which I have a problem with. A week or so later, I was cleared and got a stratosphere.
With this new phone, I started having issues with call quality....calls were very staticy, but before I could call and complain about it...i dropped the phone in water, killing it (for the .5 of a second it was in there). I called Verizon and had to fork 400 bucks over to get another stratosphere.
Phone number 2...right away, I had the same issues with call quality. After a while, i called to complain to verizon about the quality and how suddenly in the middle of a call, people couldn't hear me, while I could still hear them. A simple redial fixed the problem but this was a pain to me and the people I called. Verizon wanted me to track the issue myself by hanging up when it happened and dialing ### to mark it on my call history for them to look into the issue. I told them how I only recieve one call a week from my father and I rarely make phone calls myself and this doesnt happen all the time. They wanted me to mark the issue about 8 times....this was going to take forever for the issue to get resolved.
About a month ago...i started having issues with charging the phone...when I plugged the phone in...I had to push the cable a certain direction to make a connection and get it to charge. It got to the point where I had to put something ontop of , or under the cord to get it to make the connection to charge. A phone call to verizon, transferred me to their insurance provider who wanted to charge me 99 dollars to get a replacement phone. I called verizon customer support to confirm this because I felt it was a phone warranty issue, and it was. Another call to tech support and they sent out a replacement refurbished phone (which I don't particularly like because I paid the full retail for a new phone and when it doesnt work...I get a refurb?!).
So now after just having the new , third stratosphere for one day...Im already having the same exact same issues with call quality. I have 4 bars of reception and I sit next to the window when Im on the phone and it sounds so staticy to me and my dad (who is on a landline). Plus ontop of that...the mini SD card crapped out in switching to the new phone!
I've had an LG chocolate (got replaced for some reason I cant remember), an original razor, another flip phone....from what I can remember..and I never had nearly the issues Im having with this phone and its very frustrating.
I guess my beef with Verizon is not really the phone as it is a Samsung product...but that between the two of them...they can't seem to put out phones that arent a total POS. Plus along with that...they don't seem to address constant customer issues about call quality, reception, or dropped sides of phone calls (one person can hear, the other can't)
