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Re: Updates

Member

I followed all instructions fully, and to the extreme care as it stated in the "phone updates" under settings

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Re: Updates

Member

I just read where verizon has a deal going,  4/$150

Although  , we only have a 3 household family.  The only reason this is a consideration is of my device issues.  It's extremely frustrating  , I don't believe you do understand,  your a verizon representative. .

.you have issues,  you get replacement or correction immediately as it's THE MAIN TOOL TO YOUR CAREER.  As is mine, I just am not an employee of the network that cannot stand behind the devices the sell and mandate Samsung either fix asap,  or replace effected device's.  Simply end contract with Samsung. ...that's catches their attention immediately.

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Re: Updates

Member

I'm on this forum to...I did the Samsung update,  WORST MISTAKE! !!

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Re: Updates

Sr. Member

lemme guess..................update made things worse.

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Re: Updates

Customer Support

mmklos,


It disappoints me to hear that you are also having issues with your device after the update. I am a consumer just like yourself and I know the importance of having a working phone nowadays. Not to worry, we will get this resolved. We'd like to make sure we are providing you with the most accurate troubleshooting. Can you please tell us a little more about the exact issues you are having after the update.


RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Updates

Customer Support

mmklos, updates should always help to improve the phone instead of hindering it. What are you specifically experiencing after the software update? Please share details so we can better assist.

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Updates

Member

I've already provided detailed posts and responses to your questions

regarding the update issue.

The issue has yet to be resolved .

On Aug 2, 2016 11:15 AM, "Verizon Wireless Customer Support" <

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Re: Updates

Sr. Member

STICK TO IT, DONT LET UP.

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Re: Updates

Customer Support

LARSTO86,

I understand this can be concerning. When a new software update is installed on the device there are some applications that are built into the software that must be updated. When you spoke to Lookout what did they advise?


RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Updates

Leader

don't hi-jack the thread, post your own comment in a new thread.