Ok that explains why I cannot get voice mail (visual vm) unless I disconnect from my home wifi - thank you for the FAQ. However it does not explain why my phone tells people that it cannot accept their calls. It doesn't even get to voice mail - just doesn't accept the call.
You will need to contact customer service at 1-800-922-0204 from a landline or *611 from another phone and ask them to check the settings for the feature.
Is it possible that you didn't setup the voicemail when you added the visual voicemail?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I will contact customer service. My voicemail and visual vm has been set up for a long time, and receiving messages, so I don't think that was it. Again, the caller never got to voice mail. Thank you for all the responses.
I had this same exact problem and SOLVED it.
I enabled WIFI calling on my phone.
Basic Visual VoiceMail now works when connected to WIFI.
I now no longer need to disconnect from WIFI for Visual VoiceMail to function.
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