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Unable to configure connection to Exchange on new Galaxy 3S

The simple to follow instructions were implemented and verified by IT at work.

However, only the calendar would sync and display correctly.

Whenever I tried to view the Inbox (showing ~2000 unread), it would hang with a blank white screen and the sync icon showing it was syncing.

IT suggested deleting the account and re-adding. The Exchange account no longer appears under the accounts list.

However, when trying to add the account, it states it is already there. And now the calendar doesn't work!!

Ugh, I am new to droid, having just switched from BB. Please prove that I made the right choice and am simply making newbie mistakes.

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Re: Unable to configure connection to Exchange on new Galaxy 3S

Expert

Which android phone are you using?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to configure connection to Exchange on new Galaxy 3S

Customer Support

This is quite a conundrum that you find yourself in, TheGlaxayIsOnOrionsBelt! I can help you get this cleared up! I would suggest completing a master reset. This should allow you to add the enterprise email back on to your account. Please follow the instructions below: http://tinyurl.com/9czplhv ^CM

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