I recently came to Korea to visit my family for the summer.
I brought my galaxy s4(service started last july, recently got a new device b/c the old one was broken[warranty covered]) to Korea thinking replacing USIM card would allow me to use the same device in Korea.
When I went to the retail store here, they informed me that companies usually set the "control lock" in the phones to prevent it from theft, so I was not able to buy a new USIM card to put in my device
They told me that I will need to ask the initial service provider to remove the 'control lock'
I have been trying to approach Verizon through Live Chat feature and through other means, but it seems that Live Chat never goes live and there are no emails I can contact through.
And I am reluctant to use international calling to solve this issue because they usually put me on hold for half an hour, and that will cost a lot.
Does any of you know how to solve this problem?
I hear Iphones have about a year control lock and it automatically unlocks...
I truly hope you're enjoying your time in Korea! I'd love to help look into your concern with you. Is the device presenting a message "control lock" or is it the store representatives advising of the issue? Verizon Wireless LTE devices are unlocked and ready to go for international use.
YosefT_VZW
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