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Texting issues

Member

Ever since the new update, I can no longer send pictures via texting, any suggestions how to fix this issue?

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Re: Texting issues

Novice

Need to know more about this issue to help resolve in any way. What kind of phone do you have?

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Re: Texting issues

Member

I have the Droid DNA an every time I send a picture message to any of my contacts it will send then come back as invalid destination address, but if I send a regular txt message it goes throughout without an issue.

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Re: Texting issues

Novice

Ok. Have you tried rebooting the device? Also, when you are sending the picture messages, are you using the full 10 digit number?

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Re: Texting issues

Member

I have rebooted several time since the update, I have tried all ten digits an even tried the one before the area code, I even asked a friend of the family that is not in my contacts if I could a picture message an still came up with the same invalid destination address.

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Re: Texting issues

Novice

Yeah, something isn't right. Have you tried going to your messages, then click the settings and try "Back up / Restore SMS"? If that doesn't work you can try to factory reset. Go to Settings>Back up & Reset> Reset phone. Click OK. Afterwards, try to send another picture message. Let me know if this works for you! Smiley Happy

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Re: Texting issues

Member

Thanks for all your help, if I do a reset I will lose everything on my phone correct?

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Re: Texting issues

Novice

No problem. Smiley Happy If you do a factory reset, it will only delete personal info and downloaded apps. UNLESS you check the box that says "Erase all data", if you CHECK the box it will delete music, pictures and the like. If you leave that UNCHECKED then you will not lose any pictures or music.

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Re: Texting issues

Expert

ea79 wrote:

No problem. Smiley Happy If you do a factory reset, it will only delete personal info and downloaded apps. UNLESS you check the box that says "Erase all data", if you CHECK the box it will delete music, pictures and the like. If you leave that UNCHECKED then you will not lose any pictures or music.

The DROID DNA only has an internal memory space and a factory reset WILL erase everything on the phone including pictures and music.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Texting issues

Customer Support

Thanks for all you've already tried Gunner1972! Let's get this issue fixed with your DNA not sending MMS (Picture Messages). When did you get the last update onyour phone? What software version is it? You can check by going to Settings>About>Software Information.
Also, are you using default Messaging application or 3rd party application? If 3rd party, please try using default. Are you able to receive MMS? Please try going to Settings> Apps> All> Messages> Clear Cache> Clear Defaults. Then go back (<) and select Messages Widget> Clear Cache> Clear Defaults. Once this is completed, please restart phone. Let's see if helps. Please keep us posted.

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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