T-Mobile Not Slowing Down, Announces Biggest Year of Customer Additions in Company History

[GalaxyClass]

Tmo CEO John Legere stated, “Porting ratios have been in our favor vs. the competition for seven consecutive quarters and it looks like we will continue to beat everyone on total postpaid phone adds as well.”  Those of us on the forum I'm sure are aware of Mr. Legere style and flair as CEO of Tmo, but the numbers do begin to add up even on Wall Street. Tmo has not only been cutting prices but very busy this past year improving their network, what do you think 2015 will bring to the "T" ?

T-Mobile Not Slowing Down, Announces Biggest Year of Customer Additions in Company History | Droid L...

[Tidbits · Accepted solution]

The problem their rural coverage. If they want to keep their customers they have build this.

[acraftylady]

I tried t-mobile and didn't really care for them myself.  I had a basic phone on Verizon for years and when I decided I wanted my first smart phone moved to a t-mobile prepaid phone.  At the time my deal was $60 a month for unlimited talk, text and 4g data plus 2 gigs of mobile hot spot.  The unlimited data had no cap or throttling so was truly unlimited.

The calling was fine but most places I traveled I was only able to get 2g data that barely crawled along but i could use it all i wanted.  The places I travel are populated places not way out in the sticks.  I did get good 4G data in and around my house and traveling around the town where I live.

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My favorite game is jackpot party casino but you have to be connected to the net to play it.  One day it suddenly stopped working over 4G and wouldn't load but worked fine on wifi so I couldn't play it on car trips anymore.  T-Mobile couldn't figure it out.  Then I upgraded to a better phone and I thought that would solve it but it didn't so figured it was an app problem

When I moved back to Verizon and got a smart phone now jackpot party works over 4g fine so I have no clue why it wouldn't work anymore on t-mobile's 4g other than I had unlimited data and played it in the car a lot so they put a stop to that maybe?  I didn't have any trouble with their customer service and they were friendly and helpfull.    Only other draw back was if I wanted to walk into an actual store for help there is only one in my immediate area 20min away and verizon is on every corner here.  Mary

[GalaxyClass]

Both you and Tidbits are correct in that they lack coverage and very poor 4G service. Prices are good but if no service in your area and slow speeds who really would want that?

[Tidbits]

I have 3 of the 4 major carrier services. Sprint is a long story, but I enjoy T-Mobile as my personal line. When I leave the state I never take my T-Mobile line because I do a lot of rural work. This is where AT&T and Verizon hands down get most of their customers regardless of cost. I'd rather pay $50 more for a near 100% uptime and at least 5mbps than 30-40% uptime with average speeds of 128kbps if you are lucky to get data. John Legere admitted this in his last press release. They need to work on their coverage. If they can't do it quick enough when those tied to that EIP expire they'll switch to one of the big two(you can see the trend happened once already).

[GalaxyClass]

Tmo will need to do more then cut prices if they are going to operate and yes rural coverage is a big item for them to work on.

[#7]

Yes T-Mobile is getting a bunch of low margin customers that were on Verizon and at&t. Seems like a better deal for Verizon and at&t.

[nicholasbranson]

T-mobile is indeed a pretty formidable competitor for Verizon. They do have the top rated customer service according to JD Powers, and being someone who lives in a very rural area (Amish country), just recently T-mobile coverage jumped from 2g to now a strong 4g LTE. So their rural coverage is definitely improving, not sure how quickly though.

I would say it is time to start taking T-mobile pretty seriously. I mean, unlimited data plans for less than verizon gives 3 gigs for? Come on! People will start wising up.

[Snn5]

I surely agree at the seriousness Verizon faces.  People look at coverage yes, but when a company needs to make money to expand do they immediately shoot for the sparse rural or do they go for the more dense urban and city demographics? 

[#10]

Nicholas Branson wrote:

T-mobile is indeed a pretty formidable competitor for Verizon. They do have the top rated customer service according to JD Powers, and being someone who lives in a very rural area (Amish country), just recently T-mobile coverage jumped from 2g to now a strong 4g LTE. So their rural coverage is definitely improving, not sure how quickly though.

I would say it is time to start taking T-mobile pretty seriously. I mean, unlimited data plans for less than verizon gives 3 gigs for? Come on! People will start wising up.

Can't even get 2G in my area. Go T-Mobile is meh still. The fact there are lots of places east of the Mississippi that still don't have ANY T-Mobile access is pretty lame on T-Mobile's part.